BEWARE of Conair
OK, the last post on the WW scale (promise).
As you know, the scale I ordered online (some time ago) was defective when it arrived. Not Weight Watchers fault -- this is a Conair product. After some communication (via email) with the Conair customer service department I sent the faulty scale back at a cost of $11.41 postage out of my own pocket. Most reputable companies would have sent out a UPS call tag or the like.
I emailed the company letting them know that I expected a full refund of the postage but they ignored my email. So this morning I sent a second email letting them know that a refund was in order since their product not working was no fault of mine. This was their reply: (well, at least they didn't ignore me this time.)
"Dear ..., Unfortunately we can not reimburse postage. It is the consumer's responsibility per our warranty. We did waive the extra $5 normally required for return shipping. I apologize for the inconvenience. Regards, ..."
"per our warranty" What kind of warranty is that!?! And wasn't it nice of them to "waive the extra $5" and so nice of them to "apologize". WHAT KIND OF CUSTOMER SERVICE IS THAT!?! imagine, a BIG company like Conair waiving the extra $5 from little ole me... Well, wasn't that SPECIAL!
I kindly wrote them back and let them know that the next time I am in the market for a product which Conair is among the product line I will remember their LACK of customer service.
I have a good mind to call Clark Howard!
per our warranty... WHAT A JOKE! Conair, YOU should be ASHAMED!
As you know, the scale I ordered online (some time ago) was defective when it arrived. Not Weight Watchers fault -- this is a Conair product. After some communication (via email) with the Conair customer service department I sent the faulty scale back at a cost of $11.41 postage out of my own pocket. Most reputable companies would have sent out a UPS call tag or the like.
I emailed the company letting them know that I expected a full refund of the postage but they ignored my email. So this morning I sent a second email letting them know that a refund was in order since their product not working was no fault of mine. This was their reply: (well, at least they didn't ignore me this time.)
"Dear ..., Unfortunately we can not reimburse postage. It is the consumer's responsibility per our warranty. We did waive the extra $5 normally required for return shipping. I apologize for the inconvenience. Regards, ..."
"per our warranty" What kind of warranty is that!?! And wasn't it nice of them to "waive the extra $5" and so nice of them to "apologize". WHAT KIND OF CUSTOMER SERVICE IS THAT!?! imagine, a BIG company like Conair waiving the extra $5 from little ole me... Well, wasn't that SPECIAL!
I kindly wrote them back and let them know that the next time I am in the market for a product which Conair is among the product line I will remember their LACK of customer service.
I have a good mind to call Clark Howard!
per our warranty... WHAT A JOKE! Conair, YOU should be ASHAMED!
posted by Patsy at 11:10 AM
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